Terms of Use

Terms of Use

Updated as of 09 09 2026

1.         General

1.1.   These Terms of Use, as may be amended or supplemented by us from time to time, govern your access to and use of:

(a)         the application (whether as software, service or as a website or otherwise) and Content (as defined in Clause 2.1); and

(b)         all other accompanying materials as set out in Schedule 1 below,

(collectively, the “Service”).

1.2.   This Service is provided to you by Government Technology Agency (the “Authority”).

1.3.   By accessing or using any part of this Service, you unconditionally agree and accept to be legally bound by these Terms of Use and any amendments or supplements thereto from time to time. If you do not agree to these Terms of Use (including any amendments or supplements thereto from time to time), please do not access or use this Service or any part of this Service and cease the use of this Service.

1.4.   We reserve the right to amend or supplement these Terms of Use at our sole discretion and at any time, with or without notice to you. Please read the Terms of Use carefully each time you access or use any part of this Service (without prejudice to any other means your agreement to the Terms of Use as amended or supplemented may manifest). Your use of this Service after such amendments or supplements shall constitute your agreement to be bound by the revised Terms of Use. You agree that it is your responsibility to ensure that you are familiar with the most updated version of these Terms of Use. We may, at our sole discretion and without prejudice to our other rights under these Terms of Use, also amend these Terms of Use by providing you with notice effective immediately or such other time designated by us, and such notice may be provided by any means we deem appropriate (for example, by posting the notice through the Service or the Website, or by email).

1.5.   If you are accessing or using the Service for and on behalf of another individual or entity (such as an Organisation as defined in Clause 2.1), you warrant and represent that you have:

(a)         the necessary authority to access and use the Service on behalf of the individual or Organisation; and

(b)         the necessary authority to bind such individual or Organisation to these Terms of Use.

1.6.   In addition and without prejudice to these Terms of Use, the terms and conditions set out in Schedule 1 and Schedule 2 shall apply.

2.         Definitions

2.1.   For the purpose of these Terms of Use:

(a)         “Authority” has the meaning set out in Clause 1.2;

(b)         “Confidential Information” has the meaning set out in Clause 8;

(c)         “Content” means information, functionalities, services or content, including but not limited to text, software, code, scripts, webpages, music, sound, photographs, video, graphics, graphical user interface, forms, diagrams or other content provided or otherwise made available through the Service;

(d)         “Device” means a computer, laptop, mobile phone, smartphone, tablet, phablet or other device from which the Service may be accessed or used;

(e)         “Intellectual Property Rights” means patents, copyright, trade marks, service marks, trade names, domain names, get-ups, inventions, registered and unregistered design rights, database rights, integrated circuit topography, geographical indications, and all other similar rights of whatever nature, whether existing now or in the future, which are capable of protection in any relevant country in the world;

(f)         “Losses” means all liabilities, losses, damages, actions, claims, demands, costs (including legal costs on a full indemnity basis and experts’ and consultants’ fees), settlement sums and sums paid in satisfaction of a court, arbitral or expert award, including any loss of profit, direct or indirect losses or consequential losses;

(g)         “Organisation” means a company, limited liability partnership, partnership, association or body corporate or other entity (incorporated or otherwise);

(h)         “Parties” means you and the Authority, and “Party” means any one of them;

(i)         “Personal Data” has the meaning set out in the Personal Data Protection Act 2012, provided that our obligations in respect of personal data under this Privacy Statement do not apply to:

         (i) business contact information; and

         (ii) personal data of a deceased individual. However, clauses relating to the disclosure of personal data and protection of personal data shall apply in respect of the personal data of an individual who has been dead for 10 or less years;

(j)         “Privacy Statement” has the meaning set out in Clause 11.1;

(k)         “Service” has the meaning set out in Clause 1.1;

(l)         “Third Party” has the meaning set out in Clause 5.1;

(m)         “Third Party Services” has the meaning set out in Clause 5.1;

(n)         “Third Party Terms” has the meaning set out in Clause 5.1; and

(o)         “we”, “us” and “our” refers to the Authority.

3.         Licence Terms and Restrictions

3.1.   You agree that the Service (including materials made available on or through the Service) and all Intellectual Property Rights in the same are owned by, licensed to, managed or controlled by us. Please see Clause 5 (Third Party Terms) for more information.

3.2.   Subject to these Terms of Use and your continued compliance with these Terms of Use, we agree to grant you a non-exclusive, revocable, and non-transferable right to access and use the Service for personal or internal purposes only, and only for such use permitted by the functions of the Service and intended by us.

3.3.   You must not do or attempt to do, and must not authorise or permit any third party to, do any of the following:

(a)         bypass or circumvent any technical restrictions or digital protection measures in the Service or attempt to circumvent any such restrictions or measures, including by jailbreaking;

(b)         reverse engineer, decompile, disassemble, modify, translate, adapt or create derivative works of any of the Content (whether in relation to its source code, object code, underlying structure, ideas, algorithms or otherwise);

(c)         reproduce, publish, distribute, transfer, publicly display, resell, rent, lease, or sublicense the Service, or loan, lend, pledge, assign, or otherwise encumber the Service to or in favour of any third party or commercialise the Service and/or any Content, including renting, selling, leasing, distributing or directly or indirectly charging others for use of the Service and/or Content;

(d)         remove or obscure the copyright, trademark and other intellectual property or proprietary notices contained on or in the Service, Content or its output (if any);

(e)         use the Service or its output in any manner that is contrary to any applicable laws or regulations or rights of third parties (however arising and of whatever nature), or in a manner that constitutes harmful, fraudulent, or obscene activity;

(f)         make the Service available in or through a network, file-sharing service, service bureau or any similar timesharing arrangement or as a managed service provider;

(g)         perform any benchmarking tests or analysis of the Service;

(h)         use the Service to create anything that would compete with the Service;

(i)         transfer, assign or permit the sharing of license keys to or with a third party;

(j)         use the Service to process or permit to be processed any code of a third party;

(k)         subject to Clause 1.5, provide third party access to the Service;

(l)         export the Service in violation of any international sanctions or laws applicable to US entities;

(m)         impersonate any person or to falsely state or otherwise misrepresent your affiliation with any person;

(n)         attempt to gain unauthorised access to or otherwise interfere or disrupt other computer systems or networks connected to the Service through hacking, phishing, or other means;

(o)         interfere with another user’s utilisation and enjoyment of the Service; and

(p)         interfere or attempt to interfere with the proper working of the Service or otherwise carry out any act that may disrupt or interfere with the proper operation of the Service, including imposing an unreasonable or disproportionately large load on our servers or infrastructure.

3.4.   All express or implied rights to the Service not specifically granted herein are expressly reserved to us.

3.5.   We have the right to:

(a)         update or modify the Service from time to time;

(b)         deny or restrict access to or use of the Service by any particular person without providing any reasons whatsoever;

(c)         discontinue, suspend or terminate the Service at any time without notice or liability to you whatsoever and without being liable for any damages or compensation, whereupon all rights granted to you hereunder shall also terminate or be suspended forthwith. You must further upon notice from us return or destroy all copies of the Service or materials therein that you may have been provided with; and

(d)         discontinue the provision of or remove, whether in whole or in part, any Content.

3.6.   You shall comply with all set-up procedures and requirements, as well as all policies, guidelines, rules, notices and instructions relating to the Service as may be issued by and/or amended by us from time to time.

3.7.   We shall not be liable for any losses whatsoever and howsoever arising relating to the exercise of any rights under Clause 3.5.

4.         Third Party Terms

4.1.   The Service may require, enable or facilitate access to or use of software or services of a third party (“Third Party”) and may be used in combination with software or services of such Third Party (the “Third Party Services”). In such case, there may be terms of use relating to the use of Third Party Services, which include any privacy policy or acceptable use policy as are applicable to you (the “Third Party Terms”). The Third Party Terms shall be deemed to include any privacy policy and acceptable use policy as are applicable to you. We may be required under or as a result of the Third Party Terms to notify you of certain terms that apply to you (either directly as an end user, or as a party whose acts or omissions could cause us to breach the Third Party Terms) when you use the Services) when you use the Service. This includes open source software terms or standard form terms of the distribution platform from which you obtain any part of the Service (e.g. Google Play Store or Apple App Store terms) which bind us as a developer or user of the distribution platform (the “Distribution Terms”). For the avoidance of doubt, insofar as this Clause 5 relates to the Distribution Terms, the relevant Distribution Terms are the terms of the specific distribution platform from which you obtained a copy of the software or application that is part of the Service. For example, if you obtained the said copy from the Google Play Store, then the relevant terms are Google’s Distribution Terms. Information on such Third Party Terms are embedded in the Service, already accounted for in these Terms of Use, publicly available (e.g. the Distribution Terms) or otherwise indicated in Schedule 1.

4.2.   You are responsible for checking and reading the most updated version of all applicable Third Party Terms and you are deemed to have notice of the same. It is your responsibility to comply with the Third Party Terms. In particular, you are deemed to have notice of the Third Party Terms that we (under the Third Party Terms) are required to notify you, and you unconditionally agree to be bound by all the obligations in the Third Party Terms which are applicable to you.

4.3.   If the Third Party Terms require you to enter into an agreement directly with the Third Party, it is your responsibility to enter into such agreement with the Third Party. For the avoidance of doubt:

(a)         some Third Party Terms (particularly open-source terms) permit either a direct licence to you from the Third Party or a sublicence from us to you. In such cases, your licence is deemed to be a direct licence from the Third Party to you; and

(b)         the terms of your agreement with the Third Party will govern your use of the relevant third party software or service, and not these Terms of Use.

4.4.   If the Third Party Terms expressly or impliedly require us to incorporate certain terms in these Terms of Use (inclusive of terms which impose any minimum or maximum standards herein, and terms described in Clause 5.5 below), such terms are deemed to have been so incorporated (the “Incorporated Terms”). Examples of Incorporated Terms include provisions which require us to give you notice of certain rights and liabilities or require us to ensure that you acknowledge certain matters. Similarly, if the Third Party Terms expressly or impliedly require these Terms of Use to be altered such that the Third Party Terms are complied with, you agree that these Terms of Use shall be deemed to be so altered but only to the extent necessary for compliance.

4.5.   Third Party Terms that grant the Third Party, or require us to grant the Third Party, direct rights of enforcement of these Terms of Use as a third party beneficiary, against you, are deemed to have been incorporated into these Terms of Use, and you hereby agree to grant such Third Party, such direct rights of enforcement against you.

4.6.   For the avoidance of doubt, without prejudice to Clause 5.4, in relation to the access or use of software or services of a Third Party, to the extent of any inconsistency between these Terms of Use and the Third Party Terms, the latter shall prevail provided nothing in the Third Party Terms increases the liability of us beyond that stated in Clause 9.

4.7.   Without prejudice and in addition to the foregoing, we shall not be responsible for your use of any software or service of a Third Party.

4.8.   Unless the applicable Third Party Terms permit you to commence legal proceedings against the relevant Third Party, you shall not threaten or commence legal proceedings against a Third Party without our prior written approval.

5.         Your Data

5.1.   You hereby grant to us a non-exclusive, worldwide, perpetual and royalty-free right to collect, use, disclose, process, modify, adapt, create derivative works of, reproduce, and sublicense any and all information or data submitted, uploaded or shared by you to the extent necessary to provide the Service or for any other purpose expressly or impliedly provided in these Terms of Use, or as permitted by law.

5.2.   You bear full responsibility for all information, data and materials (including their derivatives) which we may access or receive from you, in the course of providing the Service.

5.3.   You shall ensure that you have the necessary rights to provide, upload, supply, and transmit your data to or through the Service and that your data does not contain any malicious or unauthorized code, virus, trojan horse, worm, logic bomb or other software routine or hardware components designed to permit unauthorised access, to disable, erase, or otherwise harm software, hardware or data, or to perform any such actions.

5.4.   Use of the Service may require you to allow access by the Service to certain functions of the Device you use, such as push notifications, the obtaining and sharing of your location, or the collection of data from you in connection with the Service. Your use of the Service shall constitute your consent to the access by the Service of such functions of the Device you use as may be reasonably required by the Service.

5.5.   You irrevocably and unconditionally waive, and shall cause to be irrevocably and unconditionally waived, all existing and future moral rights (including the right of identification) wherever in the world in respect of any information or data submitted, uploaded or shared by you (including feedback, requests or suggestions concerning the Service) to us. Such waiver shall also extend to our licensees, assigns and successors-in-title. You must also ensure that any information or data submitted, uploaded or shared by you do not infringe any moral right.

5.6.   You further grant to us, and shall ensure we are granted, the right to perform malware and data scans, process, copy, or duplicate your data or metadata, code and files, only for and to the extent necessary for the purpose of providing and improving the Service.

6.         Ownership of Feedback/Requests/Suggestions

6.1.   You agree that all title and interest in any feedback, requests or suggestions from you to us concerning the Service shall be owned by us and, without prejudice and in addition to Clause 6.5, you shall waive all rights existing in or in respect of the same.

7.         Confidentiality

7.1.   If you receive information or data (in whatever form) from us or a Third Party which is designated as confidential or proprietary or is otherwise reasonably understood to be confidential or proprietary (collectively, “Confidential Information”), you must not use, disclose or reproduce the Confidential Information except for the purpose for which it was provided to you, unless you have obtained our prior written consent or that of the Third Party (as the case may be). If consent to disclose the Confidential Information to a third party is given by us or the Third Party to you, any act or omission in respect of the Confidential Information by the person receiving such Confidential Information shall be deemed to be your act or omission and you agree to be fully liable for the same. In all cases, you must protect Confidential Information to the same extent you protect your own confidential information but in no event less than a reasonable standard of care, to prevent any unauthorised access to Confidential Information. You must ensure that any recipients to whom Confidential Information is made available comply with the obligations contained in this Clause 8.

7.2.   You must destroy any Confidential Information immediately upon request by us or the Third Party.

7.3.   You shall not be liable for disclosure of Confidential Information in the event and to the extent any Confidential Information is required to be disclosed by you pursuant to any applicable law, regulations or directives of any relevant government, statutory or regulatory body or pursuant to any legal process issued by any court or tribunal of competent jurisdiction, provided that you must, to the extent practicably possible and permissible by law or regulations, give us or the Third Party prompt and prior notice of any such requirement and must cooperate with us or the Third Party to limit the scope of such disclosure to the maximum extent legally possible.

7.4.   If you have reasonable grounds to suspect the unauthorised use, access, disclosure or reproduction of Confidential Information, you must immediately notify us or the Third Party of the same and cooperate at your own cost to limit the extent and impact of such breach.

7.5.   Nothing in this Clause 8 shall prejudice our or the Third Party’s other rights at law, or under the Third Party Terms.

8.         Disclaimers and Indemnity

8.1.   The Service and any output of the Service are provided on an “as is” and “as available” basis without warranties of any kind. To the fullest extent permitted by law, we do not make any representations or warranties of any kind whatsoever in relation to the Service, its output or Content and hereby disclaim all express, implied and statutory warranties of any kind to you or any third party, whether arising from usage or custom or trade or by operation of law or otherwise, including but not limited to any representations or warranties:

(a)         as to the accuracy, completeness, correctness, currency, timeliness, reliability, availability, interoperability, security, non-infringement, title, merchantability, quality or fitness for any particular purpose of the Service, its output or Content;

(b)         as to the security of the Service, or safekeeping or security of your Content, including content that you upload, submit, store or transmit in the course of accessing, using and subscribing to the Service; and

(c)         that the Service, its output or Content or any functions associated therewith will be uninterrupted or error-free, or that defects will be corrected or that this Service, its output or Content, website and the server are and will be free of all viruses and other harmful elements.

8.2.   The Service may not be operational due to scheduled/routine maintenance. We may provide you with reasonable advance notice of such maintenance, including but not limited to banners on the website or application for the Service. We shall not be responsible for any downtime in the Service whatsoever.

8.3.   We shall not be liable to you or any third party for any Losses incurred, paid by or suffered by you or any other person arising out of or in connection with the following:

(a)         your access to or use of the Service, its output or Content, or the Third Party Services;

(b)         any loss of access or use of the Service or the Third Party Services, its output or Content, howsoever caused;

(c)         any inaccuracy or incompleteness in, or errors or omissions in the transmission of, the Service, its output or Content;

(d)         any delay or interruption in the transmission of the Service, its output or Content, whether caused by delay or interruption in transmission over the internet or otherwise; or

(e)         any decision made or action taken by you or any third party in reliance upon the Service, its output or Content,

regardless of whether we had been notified of the possibility of such damage or loss.

8.4.   Without prejudice and in addition to the foregoing, insofar as the Service facilitates or requires the provision, use or functioning of, or is provided in conjunction with, other products, software, materials and services not provided by us (including a service provided by a Third Party), we make no representation or warranty in relation to such products, software, materials and services (including without limitation any representation or warranties as to timeliness, reliability, availability, interoperability, quality, fitness for purpose, non-infringement, suitability or accuracy).

8.5.   You must not rely on any part of the Service, its output or Content to claim or assert any form of legitimate expectation against us, whether or not arising out of or in connection with our roles and functions as a public authority. We shall have no responsibility or liability to you or any third party arising out of or in connection with any fraud, phishing, or any other illegal act or omission by other parties in relation to the Service and it is your own responsibility to ensure that the Service you are using or accessing is from a legitimate source. The Service may provide output that does not represent the Government’s or our views.

8.6.   You unconditionally and irrevocably undertake to defend and indemnify us and our officers, employees, agents and contractors, and to hold us and our officers, employees, agents and contractors harmless, against all liabilities, Losses, damages, costs or expenses (including legal costs on an indemnity basis) howsoever arising out of or in connection with your access or use of the Service or its output or Content, your access or use of any service provided by a Third Party, your non-compliance with these Terms of Use, Third Party Terms or Incorporated Terms, any harm or damage caused by you to any third party, and/or any contravention of any applicable laws, regulations or guidelines, whether or not you had been advised or informed of the nature or extent of such liabilities, losses, damages, costs or expenses. You warrant and represent that your access or use of the Service, its output and/or Content does not and will not breach or violate any laws, regulations, trade, economic or export sanctions (wherever in the world) applicable to you, and that you must not use or transmit in any way, any software or material that contains, or which you have reason to suspect contains, viruses, damaging components, any malicious code, illegal, infringing or undesirable content or materials to us or our agents or any Third Party.

8.7.   We shall have the right to take any and all necessary actions or omissions to protect our interests, including complying with any legal requirements (such as taking down, disabling and disabling access to, removing (permanently or temporarily), and restoring (including restoring access to) any materials contained in, accessed through, uploaded to, or made available via the Service in response to any take-down or restoration notices). You agree that we are not obliged to determine the merits of any take-down or restoration notices. You further waive any rights arising as a result of the actions or omissions taken by us.

8.8.   Without prejudice and in addition to our other rights:

(a)         in no event shall our total cumulative liability to you and any third parties for any and all claims, suits, demands, actions or other legal proceedings under arising out of or in connection with these Terms of Use, Service, its output and/or Content whether based on an action or event or series of connected actions or events arising from the same factual act or omission, in contract, negligence, tort or otherwise exceed the amount of fees or payment received by us (and not paid or given to any Third Party by us), if any, from you for the Service in the twelve (12) months preceding the date of the first cause of action; and

(b)         no action may be brought by you against us arising out of or in connection with these Terms of Use, Service, its output and/or Content more than one (1) year after the cause of action arose.

8.9.   You acknowledge that references within the Content to Third Parties’ products or services (if any) do not constitute or imply recommendation or endorsement by us.

9.         Hyperlinks

9.1.   The Service may contain hyperlinks to other sites (“Linked Sites”). Clicking on the hyperlinks will allow you to leave the Service and access the Linked Sites. The Linked Sites are not under our control and we are not responsible for the contents, information and uptime of any Linked Site, or any changes or updates to the Linked Sites. Use of the Linked Sites are entirely at your own risk. The hyperlinks are provided merely as a convenience to you and do not imply endorsement by, association or affiliation with us of the Linked Sites or of its contents and information.

9.2.   You shall not cache, hyperlink to, or frame, any part of the Service unless except with our prior written consent. Such written consent may be subject to any conditions as may be determined by us in our sole discretion. If you hyperlink to or frame any part of the Service, that shall constitute your acceptance of these Terms of Use and all amendments and supplements thereto. If you do not accept these Terms of Use as may be amended or supplemented from time to time, you must immediately discontinue the caching, hyperlinking to or framing of any part of the Service.

9.3.   We shall have the right to:

(a)         disable any links to, or frames of, any materials which are unauthorised (including without limitation materials which imply endorsement by or association or affiliation with us, materials containing inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topics, names, or information that violates any written law, any applicable intellectual property, proprietary, privacy or publicity rights); and

(b)         disclaim responsibility and liability for materials that link to or frame any part of the Service.

10.         Privacy Statement

10.1.   We may handle, collect, store, use, disclose or otherwise process your personal data or any other person’s personal data that you provide in the course of your access to and use of the Service. We will handle, collect, store, use, disclose or otherwise process such personal data in accordance with the terms of the Government Agency Privacy Statement for this Service as may be amended from time to time, which is available at https://www.pango.gov.sg/privacy/ (our “Privacy Statement”).

10.2.   Please refer to our Privacy Statement for more details. By accessing or using the Service, you acknowledge that you have read and understood our Privacy Statement and agreed to comply with and be legally bound by our Privacy Statement. You must not access or use the Service if you do not accept any of the terms of our Privacy Statement.

10.3.   The Privacy Statement forms part of these Terms of Use.

10.4.   For the avoidance of doubt, your personal data, or personal data that may relate to a third party individual and is provided by you, may be collected, used, disclosed and/or processed for the purposes set out in the Privacy Statement, and any purposes that may be notified by us to you on or before such personal data is collected, used, disclosed or processed.

11.         Termination

11.1.   Without prejudice and in addition to Clause 3.5, we shall have the right (in addition to and without prejudice to all other rights or remedies available, including the right to claim damages) to:

(a)         discontinue or terminate the Service and/or the Content (or any part thereof); or

(b)         deny or restrict your access to and use of the Service and/or the Content (or any part thereof),

for any reason whatsoever (including a breach by you of any of these Terms of Use), whereupon these Terms of Use shall also terminate.

11.2.   Upon termination of these Terms of Use for any reason, all rights and/or licences granted to you under these Terms of Use shall immediately cease and terminate and you must immediately cease all access and use of the Service and the Content. Any termination of these Terms of Use for any reason shall not affect any of our rights accrued prior to termination, and your obligations under any provisions of these Terms of Use which are meant to survive the termination.

12.         Rights of Third Parties

12.1.   Other than a Third Party under this Terms of Use, a person who is not a party to this Terms of Use shall have no right under the Contract (Rights of Third Parties) Act 2001 or otherwise to enforce any of its terms. Variation or rescission of these Terms of Use shall not require the consent of any Third Party.

13.         Assignment

13.1.   You must not, without our prior written consent, sub-contract your obligations or transfer or assign the benefit of the whole or any part of these Terms of Use.

13.2.   We may assign, novate, transfer, or sub-contract the rights and liabilities in respect of the Service, its output, the Content and/or these Terms of Use, without notifying you and without further reference to you. Your acceptance of this Terms of Use shall constitute your consent to such assignment, novation, transfer or sub-contract.

14.         Severability

14.1.   In the event any provision in these Terms of Use is determined to be illegal, invalid or unenforceable, in whole or in part, then these Terms of Use, including all of the remaining terms, will remain in full force and effect as if such invalid or unenforceable term had never been included but, to the extent permissible, such invalid or unenforceable terms shall be deemed to have been replaced by terms that are (a) valid and enforceable and (b) express the intention or produce the result closest to the original intention of the invalid or unenforceable terms, as determined by us.

15.         Order of Precedence

15.1.   In the event and to the extent only of any conflict, inconsistency or ambiguity between or in any one or more terms in these Terms of Use, such conflict, inconsistency or ambiguity shall be resolved in favour of us and the provision or interpretation which is more favourable to us shall prevail. Notwithstanding any other term, we have the sole and absolute discretion to determine which term or interpretation is more favourable to it and such decision shall be binding on you.

16.         Entire Agreement

16.1.   These Terms of Use contains the entire and whole agreement concerning the subject matter of these Terms of Use. These Terms of Use supersede all prior written or oral representations, agreements or understandings between the Parties. Except for amendments or supplements made by us to these Terms of Use pursuant to Clause 1.4, no amendment or supplement to these Terms of Use shall be of any force unless agreed upon in writing by the Parties.

17.         Waiver

17.1.   Any delay, failure or omission on our part in enforcing any right, power, privilege, claim or remedy (“Remedy”), which is conferred under these Terms of Use or at law or in equity, or arises from any breach by you, shall not:

(a)         be deemed or construed as a release, waiver or variation of the Remedy in respect of the particular circumstances in question; or

(b)         operate so as to bar the enforcement or exercise of the Remedy, or of any other such Remedy in any other instance.

17.2.   No waiver by us of any breach of these Terms of Use by you shall be deemed to be a waiver of any other or of any subsequent breach.

17.3.   Any waiver by us granted under these Terms of Use must be in writing and may be given subject to conditions. Such waiver under these Terms of Use shall be effective only in the instance and for the purpose for which it is given.

18.         Force Majeure

18.1.   Without prejudice and in addition to our other rights in these Terms of Use, we shall not be liable for non-performance, error, interruption or delay in the performance of our obligations under these Terms of Use (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the Service, its output, and/or Contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond our reasonable control, which shall include acts of God, fire, explosions, earthquake, flood, storm, drought, riot or civil disturbance, war, military action, acts of terrorism, internet or telecommunication outages, insurrection, acts of Government, health epidemics, general outbreak of debilitating disease, import or export regulations or embargoes, delay in transport, breakdown in machinery, acute or unusual material shortages, strikes, lockouts, industrial disputes or labour disturbances or disputes.

19.         Notice

19.1.   We may provide any notice to you by any such means that we deem appropriate, including but not limited to providing the notice by:

(a)         the Service;

(a)         any website related to the Service; or

(c)         electronic mail to the electronic mail address provided by you.

19.2.   Any notice by us shall be deemed to have been duly given to you if provided in accordance with Clause 20.1.

20.         Surviving Provisions

20.1.   Any provision of these Terms of Use that expressly or by implication is intended to continue in force on or after termination or expiry of these Terms of Use, including Clauses 8 (Confidentiality), 12 (Termination), 13 (Rights of Third Parties), 15 (Severability), 17 (Entire Agreement), 18 (Waiver), 21 (Surviving Provisions), 22 (Governing Law and Dispute Resolution), shall survive the termination and expiry of these Terms of Use.

21.         Governing Law and Dispute Resolution

21.1.   These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Singapore.

21.2.   Subject to Clauses 21.3 and 21.6, any dispute arising out of or in connection with these Terms of Use or the Service or its output, the Content or any related services, software, data or other materials provided by us, including any question regarding the existence, validity or termination of these Terms of Use (“Dispute”), shall be referred to and finally resolved by reference to the Courts of the Republic of Singapore and the Parties hereby submit to the exclusive jurisdiction of the Courts of the Republic of Singapore, subject to our right to elect to refer the Dispute to arbitration.

21.3.   You shall provide us at least thirty (30) days prior written notice by the complainant before the commencement of any legal action against us. We may elect to exercise the right herein to have the dispute submitted to arbitration. Such notice shall include the following information:

(a)         the specific dispute, difference, or claim to be resolved and the nature of such dispute, difference, or claim; and

(b)         a request that we make an election whether the dispute, difference, or claim as stated shall be resolved by reference to arbitration or by court proceedings.

This right to elect shall not prejudice our right to a limitation defence and the period to exercise the right shall not be abridged by reason of any accrual of a limitation defence in favour of us during the said period.

21.4.   We may elect to refer to arbitration all or any part of the Dispute as stated by the complainant in its written notice. Should we fail to make the election to have the Dispute referred to arbitration within thirty (30) days of the receipt of the written notice, the Dispute shall be resolved by the Courts of the Republic of Singapore.

21.5.   We may, at our sole discretion, refer any Dispute to arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the SIAC for the time being in force (“SIAC Rules”), which rules are deemed to be incorporated by reference into this Clause. Further:

(a)         The seat of the arbitration shall be Singapore.

(b)         The tribunal shall consist of one (1) arbitrator.

(c)         The language of the arbitration shall be English.

(d)         This arbitration agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore.

21.6.   Notwithstanding anything to the contrary, we shall have the right to seek interim, provisional, injunctive or conservatory relief in any court of jurisdiction (including without limitation relief in respect of its intellectual property rights or rights of confidentiality).

21.7.   Any reference to arbitration under this Clause 21 shall be a submission to arbitration within the meaning of the Arbitration Act 2001 for the time being in force. The application of Part II of the International Arbitration Act 1994, and the Model Law referred thereto, to this Agreement is hereby expressly excluded.

21.8.   We shall have the right to discontinue or suspend provision of any part of these Terms of Use, this Service, its output, the Content, or any related services, software, data or other materials provided by us and its performance under these Terms of Use until any Dispute is settled or resolved in accordance with this Clause 21.

Schedule 1

1.         Name of Service: AntiScam Pango

1.1.   AntiScam Pango is a mobile application which, when enabled by you on your Device, applies artificial intelligence models running locally on your Device to assess messages received by you through supported third party messaging applications, and which generates notifications alerting you where the Service assesses that a message or conversation exhibits characteristics consistent with known scam approaches (each, an "Alert").

1.2.   The Service may also enable you to submit a report of a suspected scam message or conversation through such reporting channels as we may make available through the Service from time to time. The recipients of such reports are set out in the Privacy Statement.

2.         Nature of Service

2.1.   The Service facilitates the identification by you of messages and conversations which may be fraudulent, by generating Alerts on your Device and by enabling you to submit reports of suspected scams to the relevant authorities. The Service is informational in nature and does not block, intercept, delete, quarantine or respond to any message.

3.         Third Party Services

3A.         Modification notice

3A.1.   The Service uses certain Third Party models listed in paragraph 3 of this Schedule, individually or in combination. The Authority may modify any such model, including by fine-tuning it on the Authority's scam message dataset or for scam classification, and by quantising it for on-device inference. Where the weights of a model used in the Service differ from those published by the relevant Third Party, those weights have been modified by the Authority. The models comprised in the Service, the manner in which they are combined, and any modifications made to them may be updated from time to time.

4.         Special Terms

4.1.   Experimental and beta Service. You acknowledge and agree that the Service is made available on an experimental and beta basis for the purposes of evaluation and testing, that the Service may contain errors and defects, and that we are under no obligation to make the Service or any part or feature of the Service generally available or to incorporate the same into any other service.

4.2.   No warranty of detection. You acknowledge and agree that:

(a)         the Service will not detect all scam messages or conversations; 

(b)         the Service can only analyse a message in respect of which a notification is received from a supported third party messaging application, and accordingly will not detect or analyse any message which does not generate such a notification, including where you are viewing the relevant conversation at the time the message is received;

(c)         the Service may generate an Alert in respect of a message or conversation which is not fraudulent;

(d)         the absence of an Alert is not, and must not be relied upon by you as, an indication that a message or conversation is legitimate, safe or free from risk;

(e)         the Service is an aid to, and not a substitute for, the exercise of your own judgement and vigilance;

(f)         no Alert or other output of the Service constitutes financial, legal or law enforcement advice, or any representation by us as to the identity, intention or conduct of any person; and

(g)         you remain solely responsible for any decision made, or action taken or not taken, by you in reliance on the Service, its output or Content.

4.3.   Access to messages and Device functions. You acknowledge that the Service requires you to grant notification access permission on your Device, and may request access to your contacts and permission to display over other applications. In reliance on such permissions the Service will access and process the contents of messages received by you through supported third party messaging applications, and may access your contact list for the purpose of determining whether a sender is known to you. Before the Service begins processing your messages, you will be asked to provide your explicit consent to such access and processing through the onboarding flow of the Service. You may withdraw such consent and permissions at any time through the settings of your Device, whereupon the Service may cease to function in whole or in part.

4.4.   Data of other persons. Where you elect to submit a report, feedback or other content through the Service, you must ensure that you have all necessary rights and consents in respect of any message, conversation or other data of any other person included in such submission. You must not enable or use the Service on a Device used by any other person without that person's knowledge and consent.

4.5.   On-device processing. The contents of messages accessed by the Service are processed locally on your Device and are not transmitted to us, save where

(a)         you elect to submit a report, feedback or other content through the Service; or

(b)         as otherwise set out in the Privacy Statement. 

4.6.   Additional restrictions. Without prejudice and in addition to Clause 3.3, you must not use the Service, or its output, to develop, test, refine or evaluate any message, script, model or system for the purpose of evading detection by the Service or by any other scam detection system, nor extract, copy, export or otherwise attempt to derive any model, model weights, parameters, training data, detection rules or thresholds comprised in the Service.

4.7.   Third party messaging applications. The Service operates only in respect of the third party messaging applications specified at https://www.pango.gov.sg/faq/about-the-app/#577860741d6940f917e58254a1fd102c (opens in new tab), as may be updated by us from time to time. The Service is not affiliated with, endorsed by, sponsored by or otherwise connected with any such application or its provider, and any name or mark of any such application is used solely for the purpose of identification. The operation of the Service depends on such applications and may be impaired, interrupted or cease at any time as a result of changes made by their providers, and we shall not be liable for the same.

4.8.   Eligibility and compatibility. The Service is available only for use on Devices running Android 8.0 (API level 26) and above, and requires Google Play services. Installation requires approximately 124 MB of storage, excluding message history and other data stored by the Service on your Device over time. Certain features, including enhanced scanning, require a separate download of additional components through Google Play and a Device meeting higher hardware requirements, and may not be available on all Devices. The Service requires you to grant notification access permission; without it, the Service cannot detect messages. The Service may consume battery and other Device resources.

4.9.   Gemma. Features of the Service that use Gemma, including enhanced scanning, are subject to the Gemma Terms of Use, including the Gemma Prohibited Use Policy, available at https://ai.google.dev/gemma/terms (opens in new tab).